Job Responsibilities:

• Support Apple, Linux, and Windows environments.
• Support end-users by troubleshooting hardware, software, and network-related issues.
• Maintain Active Directory, user accounts, and permissions.
• Support various technologies, including Printers, copiers, Audio/Video (AV) collaboration systems,  handheld scanners, etc.
• Support Office 365, SAP, Camera Security, Badge System, Wireless and Networking.
• Assist in managing incoming request emails and prioritizing responses to these requests
• Collaborate with other HQ IT groups and HQ Network teams to support their initiatives.
• Provide training and guidance to staff on IT-supported applications and services.
• Document system configurations, network diagrams, and troubleshooting steps.

Job Requirements:

• At least 2-3 years in a corporate system administrator/Network role.
• Experience or some knowledge of Mac and Windows management in an enterprise environment using Active Directory, Group Policy, and Office 365.
• Experience using remote support tools: Team Viewer, RDP, Zoom, or equivalent.
• Experience or some knowledge of relevant IT technology: DNS, DHCP, networking, VPN, storage, Avaya, etc.
• Proficiency in managing firewalls, routers, and switches (Cisco, Juniper, Palo Alto, etc.)
• Understanding of security best practices, including firewalls, anti-virus, and endpoint protection.
• Experience with hardware maintenance and troubleshooting procedures.
• Experience reviewing and understanding software/operating system logs (varied by system) for troubleshooting and issue resolution.
• Participation in on-call rotation
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.

Soft Skills:

• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities
• Ability to prioritize tasks and work under minimal supervision
• Strong documentation and organizational skills
• Must be able to lift up to 30 pounds at a time.

Base Salary Range:  $90,000 to $95,000 annual