Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on InfiniBand and GPU Technology and our End-to-End Solutions

• Work on server Network adapter product line
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills
• Cooperate with product HW and SW engineers during product development
• Manage and leads during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

Qualifications:

• Bachelor’s degree in Electrical Engineering with 8+ years of experience in computer systems and/or servers
• Strong organizational and well-developed social skills
• Excellent telephone etiquette skills and onsite support skills
• Strong communication skill in both verbal and written
• Excellent knowledge of Server/Workstation Networking products
• Ability to maintain technical expertise/competence with the ever-changing technology
• Ability to read, understand and review schematics and provide design recommendations is highly desired

• Strong presentation skills
• Willingness to engage with customers in both pre-sales and post-sales support
• Enthusiastic, creative and desire to learn about business and technical topics
• Ability to multi-task and work in a fast-paced environment
• Team player, and willing to help where needed within scope of the role
• Strong problem-solving skills, self-motivated and self-driven
• Willing to learn new processes and tools
• Willing to travel (majority domestic) and at times with little notice

Base Salary Range:  From $90,000 to $110,000 per Year