Product Life Cycle and EOL/EOS Process

QCT QuantaMesh Product Life Cycle Policy

Hardware Service Model

  • End of Sale notification: EoS notification will be sent by e-mail 8 months prior to the last day to order the product.
  • End of Sale (EoS): Spares or replacement parts for hardware will be available for a period of 4 months from the end-of-sale date.
  • End of Life (EoL): The product and other product related information will be removed after end-of-life date.
  • End of Hardware Service (EoHS): Hardware repair or replacement will be available for up to 5 years from the end-of-life date.

Hardware + Software Service Model

  • End of Sale notification: EoS notification will be sent by e-mail 8 months prior to the last day to order the product.
  • End of Sale (EoS): Spares or replacement parts for hardware will be available for a period of 4 months from the end-of-sale date.
  • End of Life (EoL): The product and other product related information will be removed after end-of-life date.
  • End of Maintenance: Software bug fixes will be available for up to 2 years from the end-of-life date.
  • End of Software Service (EoSS): Software support will be available for up to 3 years from the end-of-life date. (2 years of bug fixes + 1 year of technical support)
  • End of Hardware Service (EoHS): Hardware repair or replacement will be available for up to 5 years from the end-of-life date

Software Service Model

  • QNOS Version: Software Service will be supported from the date of major QNOS release. Please see the table below for the latest version.
  • End of Life (EoL): The product and other product related information will be remove after end-of-life date.
  • End of Maintenance (EoM): Software bug fixes will be available for up to 2 years from the major QNOS release date.
  • End of Software Service (EoSS): Software service will be available for up to 3 years from the major QNOS release date. (2 years of bug fixes + 1 year of technical support)
  • Two scenario for QNOS support:

Scenario 1: General case

Software service will be available for up to 3 years from the major QNOS release date. (2 years of bug fixes + 1 year of technical support)

Scenario 2: For EoL products only

Software service will be available for up to 3 years from the end-of-life date. (2 years of bug fixes + 1 year of technical support)

A later EoSS date will be applied.

QNOS Version18.0918.1219.0619.1220.0620.12
EOM Date2020/092020/122021/062021/122022/062022/12
LB9LLLLLL
P05LLLLLL
LY2RLLLLLL
LY3LLLLLL
LY6/8/9/9ANNLLLL
IX1NNNLLL
IX7/8DNNNNNN
LY4R(n/a)NLLLL
LB9M(n/a)(n/a)NNNN

EoM: End-Of-Maintenance
N: Normal SW. (New Features with bug fixes)
L: Legacy SW. (Bug fixes only)