QCT QuantaMesh Product Life Cycle Policy

Product Life Cycle and EOL/EOS Process

Hardware Service Model

This model applies to QuantaMesh Bare Metal Switch.

End of Sale notification: EoS notification will be sent by e-mail 6 months prior to the last day to order the product.
End of Sale (EoS): Spares or replacement parts for hardware will be available for a period of 4 months from the end-of-sale date.
End of Life (EoL): The product and other product related information will be removed after end-of-life date.
End of Hardware Service (EoHS): Hardware repair or replacement will be available for up to 5 years from the end-of-life date.

This model applies to QuantaMesh Ethernet Switch.

End of Sale notification: EoS notification will be sent by e-mail 6 months prior to the last day to order the product.
End of Sale (EoS): Spares or replacement parts for hardware will be available for a period of 4 months from the end-of-sale date.
End of Life (EoL): The product and other product related information will be removed after end-of-life date.
End of Maintenance: Software bug fixes will be available for up to 2 years from the end-of-life date.
End of Software Service (EoSS): Software support will be available for up to 3 years from the end-of-life date. (2 years of bug fixes + 1 year of technical support)
End of Hardware Service (EoHS): Hardware repair or replacement will be available for up to 5 years from the end-of-life date

This model applied to QNOS.

QNOS Version: Software Service will be supported from the date of major QNOS release. Please see the table below for the latest version.
End of Life (EoL): The product and other product related information will be remove after end-of-life date.
End of Maintenance (EoM): Software bug fixes will be available for up to 2 years from the major QNOS release date.
End of Software Service (EoSS): Software service will be available for up to 3 years from the major QNOS release date. (2 years of bug fixes + 1 year of technical support)
Two scenario for QNOS support:

Scenario 1: General case

Software service will be available for up to 3 years from the major QNOS release date. (2 years of bug fixes + 1 year of technical support)

Scenario 2: For EoL products only

Software service will be available for up to 3 years from the end-of-life date. (2 years of bug fixes + 1 year of technical support)

A later EoSS date will be applied.

QNOS Version	18.09	18.12	19.06	19.12	20.06	20.12
EOM Date	2020/09	2020/12	2021/06	2021/12	2022/06	2022/12
LB9	L	L	L	L	L	L
P05	L	L	L	L	L	L
LY2R	L	L	L	L	L	L
LY3	L	L	L	L	L	L
LY6/8/9/9A	N	N	L	L	L	L
IX1	N	N	N	L	L	L
IX7/8D	N	N	N	N	N	N
LY4R	(n/a)	N	L	L	L	L
LB9M	(n/a)	(n/a)	N	N	N	N

EoM: End-Of-Maintenance
N: Normal SW. (New Features with bug fixes)
L: Legacy SW. (Bug fixes only)