Product Life Cycle and EOL/EOS Process
QCT QuantaMesh Product Life Cycle Policy
QCT QuantaMesh Product Life Cycle Policy
Important notice!
We do not provide software support for EoSS products and hardware support for EoHS product.
Only the end user and the partner registered under the service contract are eligible to request the technical support or hardware support from Quanta directly. If purchasing the devices from a third-party reseller, please reach out to the reseller for assistance.
We do not provide software support for EoSS products and hardware support for EoHS product.
Only the end user and the partner registered under the service contract are eligible to request the technical support or hardware support from Quanta directly. If purchasing the devices from a third-party reseller, please reach out to the reseller for assistance.
Hardware Service Model
Hardware Service Model
This model applies to QuantaMesh Bare Metal Switch.
- End of Sale notification: EoS notification will be sent by e-mail 6 months prior to the last day to order the product.
- End of Sale (EoS): Spares or replacement parts for hardware will be available for a period of 4 months from the end-of-sale date.
- End of Life (EoL): The product and other product related information will be removed after end-of-life date.
- End of Hardware Service (EoHS): Hardware repair or replacement will be available for up to 5 years from the end-of-life date.
Hardware + Software Service Model
Hardware + Software Service Model
This model applies to QuantaMesh Ethernet Switch.
- End of Sale notification: EoS notification will be sent by e-mail 6 months prior to the last day to order the product.
- End of Sale (EoS): Spares or replacement parts for hardware will be available for a period of 4 months from the end-of-sale date.
- End of Life (EoL): The product and other product related information will be removed after end-of-life date.
- End of Maintenance: Software bug fixes will be available for up to 2 years from the end-of-life date.
- End of Software Service (EoSS): Software support will be available for up to 3 years from the end-of-life date. (2 years of bug fixes + 1 year of technical support)
- End of Hardware Service (EoHS): Hardware repair or replacement will be available for up to 5 years from the end-of-life date
Software Service Model
Software Service Model
This model applied to QNOS.
- QNOS Version: Software Service will be supported from the date of major QNOS release. Please see the table below for the latest version.
- End of Life (EoL): The product and other product related information will be remove after end-of-life date.
- End of Maintenance (EoM): Software bug fixes will be available for up to 2 years from the major QNOS release date.
- End of Software Service (EoSS): Software service will be available for up to 3 years from the major QNOS release date. (2 years of bug fixes + 1 year of technical support)
- Two scenario for QNOS support:
Scenario 1: General case
Software service will be available for up to 3 years from the major QNOS release date. (2 years of bug fixes + 1 year of technical support)
Scenario 2: For EoL products only
Software service will be available for up to 3 years from the end-of-life date. (2 years of bug fixes + 1 year of technical support)
A later EoSS date will be applied.
| QNOS Version | 20.12 | 21.06 | 21.12 | 22.06 | 22.12 | 23.06 |
|---|---|---|---|---|---|---|
| EOM Date | 2022/12 | 2023/06 | 2023/12 | 2024/06 | 2024/12 | 2025/06 |
| IX7/8D | N | N | N | N | N | L |
| LY4R | L | L | L | L | L | L |
| LB9M | N | N | N | N | N | L |
EoM: End-Of-Maintenance
N: Normal SW. (New Features with bug fixes)
L: Legacy SW. (Bug fixes only)